Business lessons at a sub shop

I was at a local business today picking up my lunch. The sub shop was buzzing with orders coming in at a rapid pace. And it struck me... all of the little business lessons happening right before my eyes. 

It was such a good reminder that the world can feel so uncertain but life still finds a way to go on. Business still has an opportunity to thrive. My hope is these little lessons serve as a reminder to you in how to run your business. Instead of getting overwhelmed and distracted, bring it back to the basics.

Here's what I noticed in my experience:

• Everyone knew what their role was to ensure a good and efficient experience for all customers.
• They constantly innovated and evolved. What once was a cozy dine-in sub shop was now a bustling take out operation.
• They made it super easy to buy. In person/via phone/through all of the delivery apps.
• They managed expectations. After ordering they told me where to stand, how long the wait would be, and where to pick up my order.

Next time you find yourself getting stuck in your daily business operations, think of this example. Take it back to the foundations of business. How are you putting your customers first? How are you controlling expectations? Do people know how to buy from you? Are you communicating with your team and your customers?

I know sometimes we want the sexy answer. The super secret code that breeds business success. And the truth is sometimes it's as simple as what I saw in action today. Don't make things overly complicated when they don't need to be. You got this.

Happy Hustling,

Kelsey

P.S. If you're just getting started in business and ready to take it to the next level, you should join Grow Academy. Learn more about and see if you're the right fit HERE.